Refund policy

RETURN AND REFUND POLICY

Last updated: 20 August 2026

This policy applies to purchases and service bookings made with Amaphitha Engineering Services (Pty) Ltd, trading as Jobe Gas Energy Solutions.

  • Email: info@jobegas.co.za

  • Telephone: 063 351 3573

Nothing in this policy limits any statutory rights available under the Consumer Protection Act (CPA), the Electronic Communications and Transactions Act (ECTA), or other applicable South African legislation.

1. Order Cancellations Before Dispatch

  • A customer may request an order cancellation by emailing info@jobegas.co.za as soon as possible.

  • Standard Products: If a standard product has not been dispatched and no non-recoverable costs have been incurred, we will cancel the order and refund the amount paid.

  • Processed/Dispatched Orders: Where the order has already been packed, transferred, specially sourced, or dispatched, reasonable delivery, collection, supplier restocking, or other actual costs may be deducted where permitted by law.

  • Special-Order Products: A product specifically sourced, imported, manufactured, cut, altered, or ordered to the customer’s requirements may not be cancellable merely for a change of mind where permitted by law. (This does not affect statutory rights if the product is defective, unsafe, incorrectly supplied, or does not match the agreed description.)

2. Online Cooling-Off Rights (ECTA Section 44)

Where Section 44 of the Electronic Communications and Transactions Act applies, a customer may cancel an eligible online transaction without penalty or reason:

  • Within seven (7) days after receiving the goods; or

  • Within seven (7) days after concluding an agreement for services.

  • Return Costs: The customer is responsible for the direct cost and risk of returning eligible goods.

  • Exclusions: Cooling-off rights do not apply to excluded transactions, including certain customised, personalised, specially ordered, perishable, or opened goods where legislation permits exclusion.

  • Services Commenced with Consent: Where service performance begins with the customer’s prior consent before the cooling-off period expires, Jobe Gas may recover the reasonable cost of services already performed and materials already used to the extent permitted by law.

3. Change-of-Mind Returns

Where applicable law permits a change-of-mind return, the customer must notify us within the applicable return window (generally 7 days from delivery under ECTA).

To qualify for a change-of-mind return, the product must be:

  • Unused and not installed;

  • In a resalable condition;

  • In its original packaging, complete with all accessories, manuals, and components; and

  • Accompanied by original proof of purchase.

The customer is responsible for the direct cost and transit risk of returning change-of-mind items.

4. Non-Returnable Products & Hazardous Items

Subject to applicable law, change-of-mind returns are not accepted for:

  • LPG & Filled Cylinders: LPG is a consumable, hazardous product. LPG that has been supplied, dispensed, or partly used cannot be returned or refunded for change of mind.

  • Installed Gas Appliances: Any gas appliance that has been installed, connected, altered, or used.

  • Damaged Items: Products damaged by improper handling, unauthorised installation, or improper storage.

  • Incomplete Items: Products missing essential parts, original packaging, or accessories.

  • Custom/Special Orders: Specially ordered, customised, or altered products.

  • Clearance Items: Goods expressly sold on clearance with disclosed defects.

  • Restricted Goods: Any product that cannot safely or legally be resold.

(These exclusions do not apply where goods are defective, unsafe, incorrectly supplied, or protected by non-excludable statutory warranties.)

5. Installed Appliances & Workmanship

  • Pre-Installation Inspection: Before installation, the customer and installer must inspect the appliance for visible damage and verify that it is the correct model. Once installed or used, change-of-mind returns are strictly excluded.

  • Appliance Faults: Genuine faults will be handled under the CPA, applicable manufacturer warranties, and this policy. Damage caused by unauthorised installation, incorrect gas type or pressure, misuse, tampering, electrical supply fluctuations, water damage, or failure to adhere to manufacturer instructions does not qualify as a product defect.

  • Installation Workmanship: If you believe an installation or repair performed by Jobe Gas is defective, notify us within a reasonable time and allow Jobe Gas an opportunity to inspect and remedy the workmanship. Unauthorised alteration or repair by a third party prior to our inspection may compromise fault determination.

6. Damaged, Defective, or Incorrect Deliveries

  • Damaged or Incorrect Goods upon Arrival: Please inspect deliveries immediately. Courier damage, missing components, or incorrect items should preferably be reported within 48 hours of delivery with clear photographic evidence showing:

    • The outer packaging;

    • The courier shipping label;

    • The damaged or incorrect item; and

    • The serial number (where applicable). (The 48-hour reporting window facilitates courier insurance claims and does not limit longer statutory rights.)

  • Remedy for Incorrect / Transit-Damaged Items: Where Jobe Gas supplied an incorrect item or the product was damaged prior to delivery, we will arrange the return/exchange and cover all reasonable collection and replacement shipping costs.

  • Defective or Unsafe Products (CPA Warranty): Goods are covered by the implied warranty of quality under the Consumer Protection Act. If goods are found to be unsafe, defective, of substandard quality, or unsuitable for their intended purpose within six (6) months of delivery, you are entitled to return them for repair, replacement, or a full refund.

  • Technical Assessments: Jobe Gas reserves the right to arrange a reasonable technical inspection to establish the cause of the reported fault. Assessments will not be used to unreasonably delay valid claims. Manufacturer warranties extending beyond six months remain subject to the manufacturer’s specific warranty terms.

7. LPG Cylinder Safety & Exchanges

  • Used or partially used LPG cylinders cannot be returned for change of mind.

  • Cylinders supplied on an exchange basis must follow standard supplier and cylinder-owner exchange guidelines.

  • Safety Notice: An LPG cylinder that leaks, is damaged, or is unsafe must never be used. Move away from ignition sources if safe to do so, and contact Jobe Gas immediately for safety instructions and assessment.

8. Installation Cancellations & Rescheduling

Installation dates are reserved exclusively for the customer. Please communicate cancellations or rescheduling requests as early as possible:

  • Notice Exceeding 48 Hours: Cancellations received more than 48 hours before the booking will be refunded, less any direct, non-recoverable costs already incurred.

  • Notice Under 48 Hours / Failed Access: For cancellations made under 48 hours, or where our technicians arrive on site but cannot perform work due to customer-side access constraints, a reasonable cancellation/call-out charge and actual incurred expenses may be deducted. Incurred costs may include:

    • Specially ordered or non-returnable materials;

    • Supplier cancellation or restocking fees;

    • Completed site inspections, drawings, or preparation work;

    • Travel expenses, fuel, tolls, and delivery fees;

    • Labour hours reasonably allocated to the booking; and

    • Verified losses directly caused by late cancellation.

  • Rescheduling: One reasonable rescheduling request submitted at least 48 hours prior to the appointment will ordinarily be accommodated free of charge, subject to technician availability. Charges may apply if notice is under 48 hours, travel has commenced, or site access is denied.

9. Cancellations Initiated by Jobe Gas

We reserve the right to cancel or reschedule an order or service booking due to:

  • Stock unavailability;

  • Unsafe or unlawful site conditions;

  • Critical product or pricing display errors;

  • Severe weather events, transport breakdown, or staff emergencies;

  • Inability to secure essential installation materials;

  • Suspected fraudulent transactions; or

  • Events beyond our reasonable operational control.

If Jobe Gas cancels a service or order and cannot provide an agreed alternative, all funds paid for unfulfilled goods or services will be refunded in full.

10. How to Request a Return, Cancellation, or Refund

To initiate a request, email info@jobegas.co.za with the following information:

  1. Full name and contact number;

  2. Order, invoice, or quotation number;

  3. Clear reason for the cancellation or return request;

  4. Required banking/settlement details for refund processing; and

  5. Clear photographs or video evidence (for transit damage, defects, or incorrect items).

Important Safety Rule for Courier Returns: Unauthorised courier returns may be delayed or rejected. LPG or filled gas cylinders must NEVER be shipped via standard courier services. All gas-related returns must be pre-authorised.

11. Authorised Return Address

All physical returns must be pre-authorised before being dispatched or delivered to our premises:

Jobe Gas Energy Solutions

7 Dove Crescent

Yellowwood Park

Durban, 4001

Please do not bring equipment or gas items to the premises without prior written confirmation.

12. Inspection Outcomes & Refund Processing

  • Inspection: Returned items are inspected within a reasonable period upon arrival. Depending on the product condition and statutory provisions, outcomes include repair, replacement, refund, or written rejection with reasons.

  • Refund Settlement: Approved refunds are processed within 10 business days of:

    • Cancellation approval;

    • Receipt and inspection approval of returned goods; or

    • Receipt of verified banking information.

  • Payment Method: Refunds are issued via the original payment method. Banking and payment gateway clearing times vary and are outside our direct control.

  • Delivery Fees: Original delivery charges are refundable if goods were defective, transit-damaged, or incorrectly supplied by Jobe Gas. Delivery fees are non-refundable for change-of-mind returns where permitted by law.